Welcome to Ceylon Explore Journey. Established in 2015, our family takes great pride in presenting the beauty of Sri Lanka to travelers from all corners of the globe. This enchanting island, rich in diversity and variety, offers numerous opportunities for our skilled and experienced team to serve discerning visitors.
With numerous accolades from around the world, we aim to showcase the stunning landscapes of Sri Lanka and the warm hospitality of our people, alongside the exceptional service provided by the Ceylon Explore Journey team. We continuously strive to enhance our offerings by carefully choosing additional partner suppliers. Our mission is to deliver the finest experience of this magnificent country, regardless of your budget.
This policy
This policy outlines the information we gather, the reasons behind its collection, and how and when it is utilized. We commit to keeping this webpage current by regularly reviewing our policies to maintain transparency and clarity among all parties involved.
About personal data
Personal data refers to any information that can identify a living individual. As of May 25, 2018, the General Data Protection Regulation (GDPR) governs the processing of personal data within the European Union. At Ceylon Explore Journey, we are committed to handling all personal data securely, regardless of your location.
How we collect data
When you call us, fill out a website form, email us, or book a travel program with us, all the data relevant to your query or travel program (or potential travel program) is collected securely in our internal database. This information is stored securely by us internally and is not stored on our website. However from time to time we utilize an email sending service provider (Mailchimp) to send out relevant communication/emails. The target list for this communication sent by us is chosen carefully and this information is not shared or provided to any other additional third party. When you sign up for our newsletter through our website or send us an inquiry through any of our website inquiry forms or send us an email directly you will be prompted to agree to our privacy policy and ensure you tick a check box which signifies your agreement to receive further communication from us. Only then will we collect your data and if you do not agree your data will not be collected.
Data we collect
The personal data collected through the aforementioned sources typically includes your name, email address, phone number, country, and any additional information you choose to provide. When you book a tour, we may collect more detailed information such as your address, date of birth, passport details (if we are arranging flight tickets or obtaining visas), and health conditions. Additionally, we gather information about your interests to tailor the most personalized experience and design the perfect tour for you.
What your data is used for
Your personal data is utilized to meet our commitments to you, which include:
- Providing quotes
- Discussing travel arrangements
- Sending the information you requested
- Delivering e-marketing and relevant updates
- Booking your tour
- Requesting feedback on our services
- Informing you of any changes or updates to your booking
- Notifying you in case of emergencies
- Ensuring a seamless service and providing up-to-date information
- Keeping you informed about new products, services, and other Ceylon Explore Journey updates.
- We do not sell or rent your data to third parties. This information is used solely to ensure you have a safe tour and to enhance the products and services we offer.
Your content and images
When you share your content and images with us after your tour, you grant us permission to publish them in the blog section of our website. We may also ask for your consent to use your images for marketing purposes, which may include our website, digital newsletters, and social media platforms like Facebook, Instagram, and Twitter. We will ensure proper credit and tagging where applicable. The blog will feature your name, photos, and the content you provide. If you prefer not to have your name displayed, please let us know, and we can remove it. We will only use the content you voluntarily share with us, with your permission.
Who can access your data
We will never sell or rent your data to third parties, sharing information only when necessary to fulfill our commitments to you. Data submitted through our forms is accessible solely by us and is not shared with any external parties. While our website and communications may include links to other websites, we do not own these sites and are not responsible for their privacy practices.
Testimonials
We periodically publish testimonials on our website. The information included in these testimonials does not allow for personal identification. Each testimonial features your first name, surname initial, a brief excerpt from your feedback, and your star rating; it is not possible to identify individuals from this information.DATA RETENTION AND SECURITY
The duration for which we retain data varies based on the type of data. We do not keep information in our systems longer than necessary and regularly review and delete it. We take extensive measures to ensure that your data is stored and processed securely, with access granted only to authorized individuals who will use it responsibly.
HOW TO CONTACT US
Under the GDPR, you have the right to access, modify, or request the deletion of your personal data held by Ceylon Explore Journey. For any data inquiries, please use the contact information provided below. Be sure to include your full name, email address, complete address (including postal code), and details of your request. Depending on your request, we may send you one of our Data Access forms.
By mail: info@ceylonexplorejourney.com
Location: 83/2 St. Joseph Mawatha, Etthukala, Negombo, Sri Lanka
Please note that our Privacy Policy aims to be clear and straightforward, avoiding excessive legal jargon. If you have any questions or need clarification, feel free to reach out—we appreciate your feedback.
This policy was last updated on January 01, 2025
